Frequently Asked Questions

Hair Quality
& Bundles

Bundles are sourced from raw, single hair donors in Vietnam, known for natural thickness, 3–5 years of longevity with proper care, and the ability to bleach to level 10 without compromising integrity. All closures are HD for a natural finish.
Yes. Every bundle is single-donor and fully dyeable.
Co-wash before installing. Clarify, then moisturize, then condition for 2–3 minutes. Rinse cool and air dry. Use heat protectant before styling, and wash every 2–3 weeks for longevity.
Detangle gently from bottom to top, saturate with water, and distribute curling cream evenly. Air dry, then twist or braid at night to keep curls defined.

Yes, expect 10–14 business days during peak seasons or weather delays.
Processing and shipping take 8–12 business days to ensure quality. Order before booking an appointment to avoid delays.

At least 48 hours' notice is required. Late cancellations may incur a fee, and no-shows are charged in full.
Yes, a non-refundable $100 deposit secures the appointment.
Love Luxury bundles are required for all install services and must be purchased separately before your appointment.
The only exception is the Natural Quickweave, where bundles are recommended but not required.
Zelle, cash, and all major cards. Remaining balance is due at the appointment.
Yes, most natural services require a minimum of collarbone length.

All sales are final. No returns, exchanges, or refunds once an order is submitted.
Please reach out by email with any concerns.